If your order was fulfilled directly from Bounce Boots site please contact Bounce Boots Customer Service. A Bounce Service Rep will happily provide you with an RMA # for you to submit your product for warranty inspection. After receiving an RMA # from Bounce, ship all warranty returns to:
Bounce Boots LLC
244 SW 12th Street
Deerfield Beach, FL 33442
- If you send in your warranty return without contacting Bounce Customer Service we will be unable to process your warranty return request. Exact product replacement depends on inventory availability.
- Consumer is responsible for shipping charges to mail back warranty returns.
- All items have a 30-day money-back guarantee
- Items must be in new/unused condition with original packaging and hangtags if applicable.
- Only defective product may be returned after use or without hangtags
- For defective warranty returns, please reference our Warranty Section
- Please allow two (2) to three (3) weeks from product arrival for processing.
- Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase.
- If your return was a gift, the credit will go to the original purchaser of the item.
If your Bounce Boots product was purchased from a local retailer or reseller rather than from bounceboots.com, you must bring your product back to the retailer or reseller.
Please do not contact Bounce directly regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from bounceboots.com and were fulfilled and shipped directly by Bounce.
THE FINE PRINT
Additional information for purchases from bounceboots.com
To exchange bounceboots.com products, please follow our return instructions above and then place a second order through bounceboots.com.
RETURN SHIPPING CHARGES
You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.
DAMAGED ITEMS OR MIS-SHIPMENTS
Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.
If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
Please Contact Us if you have additional questions regarding the rejection of a returned item.